Returns and refunds
Eligible unused and unopened items may be requested for return within 30 days of delivery.
Return conditions
- Contact hello@smoothday.store within 30 days of delivery.
- Items must be unused, unworn and in their original packaging with seals and tags intact.
- Include the order number and reason for the request.
- Wait for return authorization and instructions before shipping the item.
Hygiene exclusions
Opened adhesive products, worn intimate-contact items and products with a broken hygiene seal cannot be returned for change of mind. Damaged, defective or incorrect products should still be reported so we can review the issue.
Return shipping
Return-postage responsibility is confirmed during authorization. Smoothday covers approved return shipping when the product arrived damaged, defective or incorrect. Other return costs are handled case by case.
Refund timing
After an authorized return is received and inspected, approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are not normally refundable. Your financial institution may need additional time to post the credit.
Damaged or incorrect orders
Email hello@smoothday.store promptly with your order number and clear photos of the item and packaging. Keep the product and packaging until support confirms the next step.