Frequently asked questions
Quick answers about products, fit, shipping, returns and payment.
How do I choose a size?
Follow the measuring instructions on the product page and compare your measurement with the displayed size guide. Measure over bare skin or a thin layer without pulling the tape tight.
When will my order ship?
Orders are normally processed within 1–2 business days. You will receive tracking by email after the carrier accepts the parcel.
How long does Canadian delivery take?
Standard delivery is estimated at 3–7 business days after processing. Remote destinations and carrier delays may take longer.
When is shipping free?
Standard shipping is free on eligible Canadian orders of $59 CAD or more after discounts and before taxes. Final eligibility is shown at Shopify checkout.
Can I track my order?
Yes. A tracking link is emailed when the order is handed to the carrier. Tracking can take up to 24 hours to show its first update.
What is the return window?
Eligible unused and unopened items may be requested for return within 30 days of delivery. Contact hello@smoothday.store before sending anything back.
Are all products returnable?
No. Opened adhesive products, worn intimate-contact items and products missing their original hygiene seal or packaging cannot be returned unless they arrived damaged, defective or incorrect.
Who pays return shipping?
Return-postage responsibility is confirmed when the return is authorized. Smoothday covers approved returns for damaged, defective or incorrect products.
How long do refunds take?
Approved refunds are issued to the original payment method within 5–10 business days after the return is inspected. Your bank may need additional time to post the credit.
Which payment methods are accepted?
Eligible cards, Shop Pay and PayPal options are displayed securely at Shopify checkout. Available methods may vary by device and checkout eligibility.